Refund policy

Return and refund policy

At Hunting Era, we want you to love your jacket. If the size isn't right or something went wrong with your order, here's how we'll make it right.

1. Size exchange (7 days)

  • You can request a size exchange within 7 days of delivery.
  • The product must be unused, unwashed, undamaged and in its original packaging with all tags attached.
  • Exchange is subject to stock availability. If your size is out of stock, we will offer another colour/size or store credit of the full amount.
  • Each order is eligible for one free exchange. For any further exchange, return shipping charges of ₹[AMOUNT] may apply.

2. Damaged, defective or wrong product

  • If you receive a damaged, defective or wrong product, please contact us within 48 hours of delivery.
  • Share your order number along with clear photos and an unboxing video on [WHATSAPP / PHONE] or [EMAIL].
  • Once verified, we will arrange a free pickup and send you a replacement at no extra cost.
  • If a replacement is not available, we will issue a full refund.

3. Non-returnable cases

We cannot accept returns or exchanges for:

  • Products that have been worn, washed, altered or damaged after delivery
  • Products without original tags or packaging
  • Requests made after 7 days of delivery (or after 48 hours for damage claims)
  • Products bought during a final sale, if marked as "non-returnable" on the product page

4. How to request an exchange

  1. Message us on WhatsApp at [WHATSAPP / PHONE] or email [EMAIL] with your order number and the size you need.
  2. Our team will confirm eligibility and schedule a reverse pickup from your address.
  3. Once we receive and inspect the product (usually within 2–3 working days), your new size will be dispatched.

If reverse pickup is not available at your PIN code, we will ask you to self-ship the product to our address, and we will reimburse standard courier charges up to ₹[AMOUNT].

5. Refunds

  • Refunds apply only to damaged, defective or wrong products where a replacement isn't possible, or to orders cancelled before dispatch.
  • Prepaid orders are refunded to the original payment method within 5–7 working days after approval.
  • Cash on Delivery (COD) orders are refunded to your bank account or UPI ID within 5–7 working days after you share the details.
  • Shipping charges, if any were paid, are non-refundable except for damaged or wrong products.

6. Order cancellation

  • You can cancel your order before it is dispatched by contacting us on [WHATSAPP / PHONE] or [EMAIL].
  • Once an order has been dispatched, it cannot be cancelled. You can request an exchange after delivery as per this policy.
  • Hunting Era may cancel an order due to stock unavailability, pricing errors or suspected fraud. In such cases, any amount paid will be fully refunded.

For any questions, write to us at [EMAIL] or WhatsApp [WHATSAPP / PHONE].